Transparent data practices

Privacy Policy

This policy explains what information we collect, why we collect it, how we protect it, and the choices you have when using our cake decorating learning platform.

Data We Collect

We collect information you provide directly, information generated through your use of the platform, and limited device data required to deliver and secure our services. No sensitive categories are required to learn cake decorating.

Account & profile

  • Name, email, and account identifiers.
  • Authentication data (hashed) and security settings.
  • Optional preferences (theme, locale, currency display).

Usage & diagnostics

  • Course progress, lesson completions, and feature interactions.
  • Approximate location (country/region) inferred from IP for fraud prevention.
  • Device and browser signals (e.g., user agent, viewport, error logs).

Payments (if applicable)

  • Payment status, plan type, and receipts metadata.
  • We do not store full card numbers; processors handle sensitive payment details.

Support communications

  • Messages you send to support, including attachments you choose to provide.
  • Operational records for resolving requests and preventing abuse.

How We Use Data

We use information to provide the service, keep it secure, improve learning experiences, and communicate with you. We never sell personal data.

Provide and personalize the platform

Maintain accounts, deliver course content, remember preferences (like theme), show pricing in your preferred display currency, and provide saved progress across devices.

Protect users and prevent abuse

Detect suspicious activity, rate-limit automated traffic, and investigate possible fraud. Security logs are retained for a limited time to maintain integrity and accountability.

Improve quality and performance

Analyze aggregated usage patterns to understand what content performs well, diagnose errors, and improve reliability. We aim to minimize data and, when possible, use aggregated or de-identified signals.

Communicate with you

Respond to support requests, send transactional messages (e.g., receipts, account notifications), and, where permitted, send product updates you can opt out from.

Sharing & Processors

We share personal data only as needed to run the platform. When we use service providers, we aim to contractually require security measures and limit processing to our instructions.

Service providers

Hosting, analytics, email delivery, customer support tooling, and payment processors (if you purchase). These providers process data on our behalf and for the limited purpose of delivering their services.

Legal and safety

We may disclose information if required by law or if we believe disclosure is necessary to protect rights, safety, and the integrity of our service.

Business changes

If we undergo a merger, acquisition, or asset sale, we may transfer data as part of that transaction, subject to applicable legal safeguards.

Cookies

We use cookies and similar storage to keep the service working and remember preferences. For example: theme preference and cookie consent status. Depending on your settings and jurisdiction, you may see a consent banner in the footer.

Strictly necessary

Required for security, session continuity, and core site operation. Disabling these can break essential functionality.

Preferences

Helps remember your choices such as theme (light/dark) or display settings to improve your experience.

Manage on this device

You can clear local preferences and reopen the cookie prompt.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object, or export your data. We will verify requests to protect your account and may retain limited data to comply with legal obligations.

Access & portability

Request a copy of your personal data in a commonly used format.

Correction & deletion

Ask us to correct inaccurate data or delete data when applicable.

Opt out of marketing

You can unsubscribe from non-essential marketing communications at any time.

Appeals

If we deny a request, you may ask us to review it, subject to local law.

Retention & Security

We retain data for as long as necessary to provide the service, meet legal obligations, resolve disputes, and enforce agreements. We implement administrative, technical, and organizational safeguards designed to protect data, but no system is perfectly secure.

Retention

Account and course progress are typically retained while your account is active.

Security controls

Access controls, encryption in transit, monitoring, and secure development practices.

Incident response

We investigate and respond to security events and notify as required by law.

Children

Our services are not directed to children under 13 (or the minimum age required in your jurisdiction). If you believe a child provided personal information, contact us so we can take appropriate steps.

Contact

Email: [email protected] Phone: +1 415 802 1542

Last updated:

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