Transparent data practices
Privacy Policy
This policy explains what information we collect, why we collect it, how we protect it, and the choices you have when using our cake decorating learning platform.
Data We Collect
We collect information you provide directly, information generated through your use of the platform, and limited device data required to deliver and secure our services. No sensitive categories are required to learn cake decorating.
Account & profile
- Name, email, and account identifiers.
- Authentication data (hashed) and security settings.
- Optional preferences (theme, locale, currency display).
Usage & diagnostics
- Course progress, lesson completions, and feature interactions.
- Approximate location (country/region) inferred from IP for fraud prevention.
- Device and browser signals (e.g., user agent, viewport, error logs).
Payments (if applicable)
- Payment status, plan type, and receipts metadata.
- We do not store full card numbers; processors handle sensitive payment details.
Support communications
- Messages you send to support, including attachments you choose to provide.
- Operational records for resolving requests and preventing abuse.
How We Use Data
We use information to provide the service, keep it secure, improve learning experiences, and communicate with you. We never sell personal data.
Provide and personalize the platform
Maintain accounts, deliver course content, remember preferences (like theme), show pricing in your preferred display currency, and provide saved progress across devices.
Protect users and prevent abuse
Detect suspicious activity, rate-limit automated traffic, and investigate possible fraud. Security logs are retained for a limited time to maintain integrity and accountability.
Improve quality and performance
Analyze aggregated usage patterns to understand what content performs well, diagnose errors, and improve reliability. We aim to minimize data and, when possible, use aggregated or de-identified signals.
Communicate with you
Respond to support requests, send transactional messages (e.g., receipts, account notifications), and, where permitted, send product updates you can opt out from.
Legal Bases (GDPR-style)
Where applicable, we rely on the following bases to process personal data. Not all bases apply in every jurisdiction.
Contract
To provide the courses and features you request, process purchases, and maintain your account.
Legitimate interests
To secure the service, prevent abuse, and improve performance, while balancing your rights and expectations.
Consent
For optional cookies or communications where required. You can withdraw consent at any time.
Legal obligations
For compliance with applicable laws (e.g., accounting, tax, lawful requests) and record-keeping.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object, or export your data. We will verify requests to protect your account and may retain limited data to comply with legal obligations.
Access & portability
Request a copy of your personal data in a commonly used format.
Correction & deletion
Ask us to correct inaccurate data or delete data when applicable.
Opt out of marketing
You can unsubscribe from non-essential marketing communications at any time.
Appeals
If we deny a request, you may ask us to review it, subject to local law.
Retention & Security
We retain data for as long as necessary to provide the service, meet legal obligations, resolve disputes, and enforce agreements. We implement administrative, technical, and organizational safeguards designed to protect data, but no system is perfectly secure.
Retention
Account and course progress are typically retained while your account is active.
Security controls
Access controls, encryption in transit, monitoring, and secure development practices.
Incident response
We investigate and respond to security events and notify as required by law.
Children
Our services are not directed to children under 13 (or the minimum age required in your jurisdiction). If you believe a child provided personal information, contact us so we can take appropriate steps.
Contact
Email: [email protected] • Phone: +1 415 802 1542
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